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Terms That Govern Your Account on 39ok

These legal terms set out how your account works, what we expect from you, and what you can expect from us. Access to 39ok depends on your local law and eligible regions — read this before you open an account.

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How Our Legal Terms Apply to Your Account

39ok Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

39ok operates under terms that vary by jurisdiction. Whether you can access the platform depends entirely on the laws of your region — we do not override local regulation, and it is your responsibility to confirm that using this service is permitted where you are. When

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you open an account, you confirm that you are of legal age in your jurisdiction and that you are not accessing the platform from a restricted region. Your account wallet — funded through bKash, Nagad, or Rocket — is personal to you. Sharing account credentials or
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allowing a third party to transact on your behalf breaches these terms and may result in account suspension. Deposits made via bKash, Nagad, or Rocket are processed through the payment rails you initiate; once a transaction is confirmed on your mobile wallet, it is recorded against
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your account. Withdrawals follow a verification step where we confirm the receiving wallet matches the one used to deposit. We reserve the right to update these terms at any time. When we do, we will notify you through your registered account. Continued use of the platform
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after a policy update means you accept the revised terms. If you disagree with any change, the correct step is to close your account and withdraw your remaining balance before the update takes effect.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

LEGAL CONTACT PATHS

Reach Us About a Legal or Account Matter

If you have a question about these terms, a dispute over a transaction, or a request to close your account, our support team handles legal and account queries directly. Reach out through any of the channels below and include your registered account details so we can locate your record quickly.

Live Chat Open Support Chat Bangladesh from the account menu. A support agent will pick up your query and can escalate account or legal matters to the relevant team.

Email Support Send your legal query or account dispute to our support address. Include your account ID and the wallet number you use — bKash, Nagad, or Rocket — so we can match your record.

Account Wallet Help For payment disputes tied to a bKash, Nagad, or Rocket transaction, use Account Wallet Bangladesh in the help section. Attach the transaction reference from your mobile wallet.

ACCOUNT PROTECTION

How We Handle Your Data and Account Security

Your account data is stored securely and accessed only for the purposes described in these terms. We do not sell your personal information to third parties. Here is how we manage the key areas that affect your account.

Data Handling

We collect only what is needed to run your account — your registration details, transaction history, and device access logs.

Cookies and Device Access

We use cookies to keep your session active and to remember your wallet preference — bKash, Nagad, or Rocket — across visits.

Account Security

Each login triggers an OTP sent to your registered mobile number. Never share that code. If you suspect unauthorised access, use the account lock option in settings immediately and contact support through Support Chat Bangladesh.

Requesting Changes or Deletion

To update your registered details or request account deletion, contact us via email with your account ID. We will process the request and confirm by return. Pending balances must be withdrawn before deletion is completed.

Common Questions About These Terms

These are the questions we hear most often about account eligibility, data, and legal rights. If yours is not here, reach out through Support Chat Bangladesh.

Access depends on your local law and eligible regions. It is your responsibility to confirm that using this platform is permitted under the laws that apply to you before opening an account.

We retain your account data for a period after closure as required by applicable rules, then delete it. You can request a copy of your data before closing by contacting support with your account ID.

Yes. Send a correction request to our support email with your account ID and the details to be updated. We will confirm the change once it is processed, usually within a few business days.

This is a verification step. We match the withdrawal destination — your bKash, Nagad, or Rocket number — to the wallet used for the original deposit to confirm the account belongs to you.

Use the account lock option in your settings right away, then contact us through Support Chat Bangladesh. Include your registered mobile number so we can verify your identity and secure the account.

We notify you through your registered account when terms are updated. Continuing to use the platform after the update date means you accept the revised terms. Check the account notice section regularly.

Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Govern Your Account on 39ok

Reach Us About a Legal or Account Matter

How We Handle Your Data and Account Security

Data Handling

Cookies and Device Access

Account Security

Requesting Changes or Deletion

Common Questions About These Terms

01 Can I use 39ok if I am in Bangladesh?

02 What happens to my data if I close my account?

03 Can I request that my personal information be corrected?

04 Why does my withdrawal have to go back to the same wallet I deposited from?

05 What should I do if I think someone else accessed my account?

06 How will I know if these terms change?

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