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Terms That Govern Your 39ok Account

These terms set out what you agree to when you open and use a 39ok account — covering deposits via bKash, Nagad and Rocket, how we handle your funds, and what we expect from you.

Account eligibility appliesbKash, Nagad, Rocket coveredLocal law governs accessSubject to change with notice
39ok Terms That Govern Your 39ok Account
HOW WE OPERATE

How 39ok Handles Your Account Data

We collect only what we need to run your account — your registration details, transaction records for bKash, Nagad and Rocket payments, and session data for security checks. We do not sell your personal information to third parties. Account data is retained for as long as your account is active and for the period required by applicable financial record-keeping rules after closure.

Data Security

Account credentials and payment records are stored with encryption. We use session verification to flag unusual login attempts before they reach your wallet.

Cookie Use

We use cookies to keep your session active and to remember your language and payment preferences. You can manage cookie settings from your browser at any time.

Retention Policy

We keep your account data while your account is open. After closure, transaction records are held for the period required under applicable rules, then deleted.

Change Requests

To update your registered details or request a copy of your account data, contact support through Support Chat Bangladesh or by email with your account ID.

TERMS CONTACT

Questions About These Terms

If something in these terms is unclear — whether it's about your account status, a payment hold, or how a rule applies to your situation — reach out through any of the channels below. Our support team handles terms-related queries alongside general account help, so you don't need a separate queue.

Team online

Live Chat

Open Support Chat Bangladesh from the account menu for real-time help on terms queries and account status questions.

Email Support

Send detailed terms or dispute questions by email; we aim to respond within one business day for account-related matters.

Account Wallet Help

For payment-specific terms questions — bKash, Nagad or Rocket holds — use Account Wallet Bangladesh in your account dashboard.

Common Questions on Our Terms

These are the questions we hear most often about how our terms work in practice — covering account access, payment rules, and what happens when something needs to be reviewed.

Account eligibility depends on your local law and the regions 39ok currently supports. You must meet the age and residency requirements that apply in your location before registering.

Holds usually happen during a routine security check. Your funds stay in your account wallet during the review. Contact support via Support Chat Bangladesh with your transaction reference to get a status update.

No. These terms allow one account per person. If we detect duplicate accounts, both may be suspended while we investigate. Any pending Rocket or bKash withdrawals are communicated to your registered contact.

We post the updated version on this page with the effective date. If you continue using your account after that date, you are accepting the revised terms. We recommend checking this page periodically.

Send a request through Support Chat Bangladesh or by email, including your account ID. We will confirm receipt and provide your data within the timeframe required under applicable rules.

These terms are subject to the laws of the jurisdiction applicable to your account region. Access and enforceability depend on local law where you are located. Contact support first — most issues are resolved without escalation.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.