What We Collect and Why
When you register, we collect your name, contact details, and the information needed to verify your account. When you deposit through bKash, Nagad, or Rocket, we record the transaction reference, amount, and wallet identifier — enough to match your payment to your account and process withdrawals
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back to the same wallet. We do not store your full mobile banking PIN or password at any point. We also collect device and session data: your IP address, browser type, and the pages you visit inside the lobby. This helps us detect unusual login attempts
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and keep your account secure. Location signals are used only to determine whether our services are available in your region — access depends on local law and eligible regions. We may collect information you provide when you contact our support team, including chat transcripts and the
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account steps you describe. All data is held on secured servers and is not sold to third parties. Retention periods vary by data type: transaction records are kept as long as required by applicable financial regulations, while session logs are cleared on a shorter rolling cycle.
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You can request a copy of your data or ask us to correct inaccurate details at any time through our support channel.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.